Contact Us
Have questions, feedback, or need assistance? Fill out the form below and we'll get back to you soon!
Send us a Message
Ways to Reach Us
We're here to help! You can reach out to us through multiple channels:
📧 Email Support
For general inquiries, support requests, or feedback, email us at:
We typically respond within 24-48 hours during business days.
📝 Contact Form
Use the form above for quick assistance. Select the appropriate subject category to help us route your inquiry faster.
💬 In-App Messaging
If you're a registered user, you can also reach out through our internal messaging system for account-related queries.
What We Can Help With
Our support team can assist you with:
For Property Owners
- Account setup and profile management
- Listing creation and optimization
- Photo upload and property details
- Managing inquiries and messages
- Understanding platform features
- Technical issues with listings
For Tenants
- Account registration and login issues
- Search and filter functionality
- Contacting property owners
- Understanding rental process
- Reporting suspicious listings
- General platform navigation
General Support
- Privacy and security concerns
- Terms of service questions
- Bug reports and technical issues
- Feature requests and feedback
- Partnership and business inquiries
- Media and press inquiries
Frequently Asked Questions
How do I list my property?
Simply create a free account, then click "Add Listing" from your dashboard. Fill in your property details including location, rent, amenities, upload high-quality photos, and submit for review. Our team reviews all listings to ensure quality and accuracy before publishing.
Is listing my property free?
Yes, listing your property on Stay Avenue is completely free. We believe in making rental housing accessible to everyone, so we don't charge any listing fees or brokerage. Property owners can list unlimited properties at no cost. We may introduce optional premium features in the future, but basic listing will always remain free.
How do I contact a property owner?
You need to create a free account and log in to view contact details and message property owners. This helps protect both parties from spam and ensures genuine inquiries. Once logged in, you can see phone numbers, email addresses, and use our secure messaging system to communicate directly with property owners.
How long does listing approval take?
Most listings are reviewed within 24-48 hours during business days. We review listings to ensure they meet our quality standards, contain accurate information, and comply with our terms of service. You'll receive an email notification once your listing is approved or if any changes are needed. Incomplete or unclear listings may take longer.
What should I do if I find a fraudulent listing?
If you encounter a suspicious or fraudulent listing, please report it immediately using our contact form and select "Report a Listing" as the subject. Provide as much detail as possible including the listing URL, what seems suspicious, and any evidence you have. We take fraud seriously and investigate all reports promptly.
Can I edit my listing after it's published?
Yes, you can edit your listing anytime from your dashboard. Simply go to "My Listings", select the property you want to edit, and update any information including photos, rent, amenities, or description. Changes may require re-approval if significant modifications are made.
How do I delete my account?
To delete your account, please contact us through the form above or email us at info@stayavenue.in with your account email address. We'll process your request within 7 business days. Note that deleting your account will remove all your listings and messages.
Do you provide rental agreements or legal documents?
Stay Avenue is a platform that connects property owners and tenants. We do not provide rental agreements, legal documents, or legal advice. All rental transactions, agreements, and legal matters are handled directly between property owners and tenants. We recommend consulting with a legal professional for rental agreements.
Response Times
We strive to respond to all inquiries promptly:
- General Inquiries: Within 24-48 hours
- Account Issues: Within 12-24 hours
- Report a Listing: Within 24 hours
- Bug Reports: Within 48 hours
- Feedback: Within 72 hours
For urgent matters, please mark your message as urgent and we'll prioritize your request.
Important Notice
Please Note: Stay Avenue is a platform that connects property owners with tenants. We do NOT:
- Own or manage any properties
- Mediate rental disputes between users
- Provide legal or financial advice
- Guarantee any transactions between users
- Handle rental payments or deposits
- Verify the identity of users beyond basic account verification
For disputes related to rental agreements, please consult with a legal professional or local consumer forum. All rental transactions are conducted directly between property owners and tenants.
Business Hours
Our support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM IST
- Saturday: 10:00 AM - 4:00 PM IST
- Sunday: Closed (emergency support available)
For urgent matters outside business hours, please send an email and we'll respond as soon as possible.
Privacy & Security
Your privacy is important to us. When you contact us:
- We only use your information to respond to your inquiry
- We don't share your contact information with third parties
- All communications are kept confidential
- We follow industry-standard security practices
For more information, please review our Privacy Policy.